The Credibility of Reviews and Responses on Transaction Safety with a Dual Approach: Protecting Customer Transactions during the Covid-19 Pandemic

The establishment of the transaction safety program with spirit change made Bank Syariah Indonesia (BSI) gain widespread raising attention. This is evident from author's observations and interviews bank employees regarding age range customer, which 5-80 years. As a result, author questions “what lies behind” extremely high level public confidence in bank. It turned out that this occurred as result BSI using webform Mobile tools. what version means. very significant by switching system paper-based to paperless one. Through dual approach Critical Discourse Analysis (CDA) corpus linguistics, 100 comments were collected application on Play Store. In addition, customers direct nearby branches carried out. study's findings suggest BSI's digital-based includes website called an Mobile. By implementing learning-by-doing ensuring perfect digital systems, transactions are developed put into practice. routinely upgrading applications websites there online learning about has been upgraded. Therefore, must be adaptable provide maximum service.